Creating bulletin board notices

Create, edit, and view bulletin board notices from the Call Center form.

To create bulletin board notices:

  1. Select Operations > Call Center > Bulletin Board Notices.
  2. Click New Record. The system automatically populates Created By and Date Created.
  3. Specify this information:
    Organization
    Enter the organization to which the bulletin board notice belongs.
    Language
    Select the language in which to create the notice.
    Note: To create a notice in more than one language, create separate bulletin board notices for each language.
    Importance
    Select the level of importance for the notice. The system displays icons on the bulletin board indicating the selected level of importance.
    Knowledge Base Article
    Enter the article to which a hyperlink should be displayed on the bulletin board.
    Start Date
    Enter the start date for displaying the notice on the bulletin board.
    End Date
    Enter the end date for displaying the notice on the bulletin board.
    Note:  If you do not enter a Start Date and End Date, the system displays the notice on the bulletin board until an End Date is entered or the notice is deleted.
    Title
    Enter the title for the notice.
    Notice
    Enter the details of the notice.
  4. Click Save Record. The system automatically populates Bulletin Board Notice.