Viewing the event log

View the progress of a customer request or work order.

To view the event log:

  1. Select Operations > Call Center > Call Center.
  2. Select the customer request for which to view the event log, and then click the Record View tab.
  3. Click Event Log.
  4. Click Add Event.
  5. Specify this information:
    Date/Time
    Enter a date and time for the event.
    Event Log Type
    Select a type for the event.
    From Value
    Enter a value.
    To Value
    Enter a value.
    Note: From Value and To Value are highly configurable and may represent any value of your choice, for example, From Value could represent the email address of a sender, and To Value could represent the email address of the recipient, etc.
  6. Click Close. The system automatically populates User and Field.