Managing warranty claims for parts

Add, modify, delete, or view warranty claims for parts.

To manage warranty claim for parts:

  1. Select Materials > Part Warranty Claims.
  2. Click the Record View tab.
    Note: If you are modifying a warranty claim, select the claim to modify, and then click the Record View tab.
  3. Specify a description of the warranty claim.
  4. Specify this information:
    Organization
    Specify the organization for the claim.
    Status
    Select the status of the claim.
    Note: Once the Status is set to Approved, the system automatically populates Date Approved.
    Warranty
    Specify the warranty with which the claim is associated. The system automatically populates Warranty Org., Manufacturer, Supplier, and Supplier Org.
    Class
    Specify the class of the warranty claim. The system automatically populates Class Org.
    RMA Number
    Specify the return merchandise authorization (RMA) number.
    Date Filed
    Specify the date the warranty claim is filed.
    Date Resolved
    Specify the date the warranty claim is resolved.
    Date Reported
    Specify the date the warranty claim is reported.
  5. Click Save Record.