Creating service codes

Create service codes that identify work request problems to add to service requests. You can create a service code based on a standard work order and the system will populate a service description and priority.

To create service codes:

  1. Select Work > Service Request Setup > Service Codes .
  2. Click New Record.
  3. Specify this information:
    Organization
    Specify the organization to which the service code belongs if you use multi-organization security.
    Service Code
    Specify a code identifying the service code, and then enter a description in the adjacent field.
    Property
    Specify the property with which to associate the service code.
    System
    Specify the system equipment with which to associate the service code.
    Standard WO
    Specify the standard work order with which to associate the service code.
    Customer Selectable
    Select to allow callers to choose this service code on a service request.
    Billable
    Select to indicate that this service code is billable on a service request. If selected, the system also marks the service request as Billable on the Closing tab of the Service Requests form.
    Std. Response Time
    Specify, in minutes, the standard response time of the service code to use as a benchmark for evaluating response times to service requests that reference this service code.
    Estimated Cost
    Specify the estimated cost of the service code.
    Priority
    Specify the priority level of the service code.
  4. Click Save Record.